1. Acceptance of Terms

By leaving a device with us for repair, purchasing a product from us, or selling a device to us, you agree to these Terms & ConditionsREPAIRS

2. Repair Service

* We will carry out repairs with reasonable care and skill.
* Repair times are estimates only and are not guaranteed.
* We are not responsible for delays caused by suppliers, courier services, manufacturers, or parts availability.
* Some repairs may require additional work after inspection. If extra parts or labour are needed, we will contact you for approval before continuing.

3. Diagnostic Fee

Where applicable, a diagnostic or inspection fee may apply even if you decide not to proceed with the repair.

4. Data Responsibility

Customers are responsible for backing up all data before leaving their device.

Although every care is taken, Mobile Galaxy cannot be held responsible for any loss of:

* Photos
* Contacts
* Messages
* Documents
* Applications
* Software
* Personal data

We recommend creating a full backup before any repair.

5. Passwords

Some repairs require access to the device.

Where necessary, customers may be asked to provide the screen lock, PIN or password solely for testing purposes.

All passwords remain confidential and are not stored after the repair is completed.

6. Water Damaged Devices

Repairs on liquid-damaged devices cannot be guaranteed.

Water damage may cause hidden faults that appear after repair.

Any attempt to recover a water-damaged device is carried out at the customer’s own risk.

7. Manufacturer Warranty

Opening or repairing a device may void any remaining manufacturer warranty.

Customers accept this risk before authorising repairs.

8. Parts Used

Unless otherwise agreed:

* We use high-quality compatible replacement parts.
* Genuine manufacturer parts may be available upon request where possible.
* Prices vary depending on the parts selected.

9. Warranty on Repairs

Repair warranty covers defects in replacement parts and workmanship only.

The warranty does not cover:

* Accidental damage
* Cracked screens after collection
* Water or liquid damage
* Physical abuse
* Customer tampering
* Software issues unrelated to the repair
* Damage caused by another repair shop after our repair

If a warranty repair is required, the device must be returned to Mobile Galaxy for inspection before any refund or replacement is considered.

10. Uncollected Devices

Customers must collect repaired or unrepaired devices within 90 days of being notified that the device is ready for collection.

After 90 days:

* Mobile Galaxy reserves the right to dispose of, recycle, or sell the device to recover repair, storage, and administration costs.
* Any remaining proceeds after reasonable costs may be dealt with in accordance with applicable law.
* We will make reasonable attempts to contact the customer using the contact details provided.

SALES OF PHONES, TABLETS & DEVICES

11. Warranty

All refurbished or used phones and tablets sold by Mobile Galaxy include a 6-month warranty from the date of purchase.

This warranty covers:

* Mechanical faults
* Electrical faults
* Manufacturing defects

The warranty does not cover:

* Accidental damage
* Cracked screens
* Liquid damage
* Software modifications
* Rooted or jailbroken devices
* Virus or malware infection
* Battery wear caused through normal usage
* Damage caused by misuse or unauthorised repairs

Proof of purchase is required for all warranty claims.

12. Accessories

Accessories may include their own manufacturer’s warranty where applicable.

Physical damage caused after purchase is not covered

BUYING DEVICES FROM CUSTOMERS

13. Ownership

By selling a device to Mobile Galaxy, the seller confirms that:

* They are the legal owner.
* The device is not stolen.
* The device is free from finance agreements unless disclosed.
* They have the legal right to sell it.

14. Device Checks

All devices purchased may be checked against national databases.

If a device is later reported lost, stolen, blocked or fraudulently obtained, Mobile Galaxy may cooperate fully with law enforcement agencies.

Payment may be withheld if ownership cannot be verified.

15. ID Verification

We may request valid photographic identification before purchasing any device.

We reserve the right to refuse any transaction.

RETURNS

16. Returns Policy

Customers should inspect products at the time of purchase.

Refunds or exchanges are provided in accordance with UK consumer law.

Faults covered under warranty will normally be repaired or replaced before a refund is considered.

LIMITATION OF LIABILITY

17. Liability

Mobile Galaxy shall not be liable for:

* Loss of profits
* Loss of business
* Loss of data
* Loss of income
* Consequential losses arising from the use or repair of a device

Nothing in these Terms limits any statutory rights provided under UK consumer legislation.

GENERAL

18. Quotations

Repair quotations are valid for 14 days unless stated otherwise.

19. Right to Refuse Service

We reserve the right to refuse any repair or sale where:

* The device is unsafe.
* The repair is uneconomical.
* Fraud is suspected.
* Abusive or threatening behaviour is directed towards staff.

20. Privacy

Customer information is used only for repair, warranty and business administration purposes and handled in accordance with applicable UK data protection laws.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Contact

Website: www.mobilegalaxy.uk

Telephone: 01435 863300